Customer Service Manager

Key Responsibilities:

· Handling correspondence from Headquarters
· Support card member by providing tourist and local information, reservation work and assistance with all credit card related matter
· Always follow up on requests made by customers
· Deal with all enquiries as well as complaints made by customers in a professional and courteous manner on the telephone, online via Line or via email.
· Keep current promotion, tourist and local information provided for the card member up to date
· Carry out the Sales promotion by offering good and attractive privileges or information to the card member
· Maintain and improve the relationships with current merchants and establish the relationships with new merchants
· Manage the day-to-day operation of Lounge

The ideal candidate will possess the following:

· Experience in the hospitality industry
· Excellent customer service skill and ability to handle demanding customers
· Good knowledge of all tourists related requirements and credit card matter
· Intermediate PC skills
· Good negotiation and communication skills in Japanese as the role involves dealing with Japanese clients
· Good writing skills

If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to cheryl.poh@ambition.com.sg. Only shortlisted candidates will be notified.

Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117 EA Personal Registration Number: R1874269.

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If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer SGD1,000 or SGD350 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.sg/refer-a-friend