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Bank Rewards Program Manager - 12 Months contract

Job description

  • Address and resolve customer inquiries and cases related to the rewards redemption process, ensuring a smooth and efficient experience for users.
  • Plan, design, and execute targeted campaigns for the Rewards program aimed at increasing customer engagement and participation.
  • Conduct thorough sanity checks on integrations programme to ensure smooth functionality and oversee technology cutovers to minimize disruptions during system updates.
  • Create and manage comprehensive Management Information System (MIS) reports and dashboards, tracking essential program metrics such as redemption rates, customer participation, and overall program returns
  • Work closely with internal teams to identify and implement improvements in administration, operations, reporting processes, and quality control measures.
  • Handle any other ad-hoc tasks as assigned

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer SGD1,000 or SGD350 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.sg/refer-a-friend